Frequently Asked Questions
Everything you need to know about shopping at the QPR Official Store.
When will my order be dispatched?
We aim to process and dispatch all in-stock items within 2-3 business days. During peak periods, such as kit launches or Christmas, please allow up to 5 business days for your order to leave our warehouse.
Can I return a personalized jersey?
Unfortunately, we cannot accept returns or exchanges on any shirts that have been personalized with name, number, or league patches, unless the garment is faulty. Please double-check the size guide before completing your purchase.
Do you offer international shipping?
Yes, we ship QPR merchandise worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How do I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your parcel's progress via our designated courier service.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal, Apple Pay, and Google Pay.
What should I do if my item is faulty?
If you receive an item that is damaged or faulty, please contact our customer service team within 14 days of receipt with your order number and a photo of the defect. We will arrange for a replacement or a full refund.